Seriously? Are you serious?

So to continue on the Countrywide Sucks theme for just a moment (because I know it's a purely personal and unwinnable campaign and you don't care), I got an email from the Customer Service team asking me how my call went yesterday. Seriously? Like the rep who last spoke to us--after a four-day round on hang ups on their part, English-to-English translations on our part, ire and disgust boiling around us all--didn't have the brains to red-flag us and suggest that maybe we shouldn't get the "how are we doin'?" email quite so soon? And frankly, Countrywide, what will you do now that I've submitted my survey and told you just how terrible I think you are? Do you plan to improve soon? Fire people and replace them with other, smarter, more capable people? Or just show the CEO some trumped up pie chart at year's end showing a teeny tiny uptick in customer service improvement? I know! I got it now! Because of your horrific lending practices, so very many of your customers have already lost their homes; therefore, they aren't customers anymore and won't be filling out email surveys which means the net impact on your pie chart will show improvement. Very clever, Countrywide.